UAP Old Mutual Insurance

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Cashless Medical Treatment in India for UAP Old Mutual Insurance Cardholders

Coordinated by Satyug Healthcare · Your Trusted Medical Travel Partner in India

As a valued UAP Old Mutual Insurance cardholder, you are eligible to access world-class medical treatment in India on a 100% cashless basis through Satyug Healthcare. UAP Old Mutual is one of East Africa's largest financial services groups, serving policyholders across Kenya, Uganda, Tanzania, Rwanda and South Sudan.

From medical opinion and insurance pre-authorization to airport pickup, accommodation, hospital admission and post-discharge care — Satyug Healthcare is your single point of contact in India.

About UAP Old Mutual Insurance

UAP Old Mutual is a leading pan-African financial services group formed through the merger of UAP Holdings and Old Mutual. It provides insurance, investment and financial planning solutions to individuals, families and corporations across Kenya, Uganda, Tanzania, Rwanda and South Sudan. UAP Old Mutual health insurance covers inpatient and outpatient treatment, with selected plans extending to international medical care abroad.

Your Key Benefits

100% Cashless Treatment

Hospital bills settled directly between Satyug, the hospital and UAP Old Mutual — no upfront payment needed.

Top JCI/NABH Hospitals

Access to India's leading multi-speciality hospitals across Delhi NCR, Mumbai, Chennai, Bangalore, Hyderabad.

Zero Paperwork Hassle

We manage all documentation, pre-authorization, claims and insurance coordination on your behalf.

End-to-End Personal Care

Dedicated case manager available 24/7 from arrival to departure — language support, hospital admission, billing.

Who Can Benefit

UAP Old Mutual policyholders with inpatient and international treatment benefits
Corporate and individual health plan members
Patients from Kenya, Uganda, Tanzania, Rwanda and South Sudan
Specialities: Cardiology, Cardiac Surgery, Oncology, Orthopaedics, Neurosurgery, Spine Surgery, Transplants, IVF, Paediatrics and more

Services by Satyug Healthcare — Three Phases

Phase 1: Pre-Travel Assistance

Free Medical Opinion — Reports shared with top UAP-empanelled hospital specialists, opinion received in 24–48 hours.
Insurance Pre-Authorization — We coordinate with UAP Old Mutual to verify your policy and secure a Pre-Authorization Letter (PAL).
Medical Visa Invitation Letter — Issued by the hospital for the patient and attendants.
Travel & Accommodation Planning — Flight guidance and verified accommodation near the hospital.

Phase 2: Arrival & Treatment in India

Airport Reception — Satyug executive receives you with transfer to hotel or hospital.
Hospital Admission Coordination — All formalities handled; cashless approval confirmed before admission.
24/7 Case Manager — Language interpretation, daily updates, family communication.
Billing & UAP Coordination — Continuous oversight of billing and direct settlement with UAP Old Mutual.